Privacy Policy

1. Introduction

At TrippyWay, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.

By using TrippyWay, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and postal address
• Date of birth and gender (for trip planning and safety purposes)
• Payment information (credit card details, billing address) - processed securely through third-party payment processors
• Travel preferences, interests, and trip history
• Emergency contact information
• Government-issued ID details (for certain adventure activities and treks)

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from:

• Social media platforms when you sign in using social login
• Our travel partners and service providers
• Payment processors and financial institutions

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process bookings, manage your account, and provide personalized trip recommendations
• Communication: To send booking confirmations, trip updates, important notices, and respond to your inquiries
• Personalization: To create customized itineraries based on your preferences, budget, and travel history using AI and human experts
• Payment Processing: To process payments and prevent fraudulent transactions
• Marketing: To send promotional emails, special offers, and travel tips (you can opt-out at any time)
• Safety & Security: To verify identities, ensure safety during trips, and protect against fraud
• Analytics: To analyze usage patterns, improve our services, and enhance user experience
• Legal Compliance: To comply with legal obligations and respond to legal requests

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Processing payments (payment gateways)
• Delivering trips (travel partners, guides, accommodation providers, transport vendors)
• Sending communications (email service providers)
• Analyzing data (analytics providers)

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Travel Partners

We share necessary booking information with our travel partners (guides, hotels, transport providers) to facilitate your trip. This includes your name, contact details, and trip preferences.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure servers and databases with restricted access
• Regular security audits and vulnerability assessments
• Payment information is processed through PCI-DSS compliant payment gateways
• Employee access controls and confidentiality agreements

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality

You can control cookies through your browser settings. However, disabling cookies may limit certain features of our website.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, contact us at privacy@trippyway.com or through your account settings.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill bookings
• Comply with legal obligations (tax records, booking history)
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

9. Children's Privacy

TrippyWay is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of TrippyWay after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@trippyway.com
• Support: support@trippyway.com
• Address: [Your Company Address]
• Phone: +91-XXXXX-XXXXX

For general inquiries, visit our Help Centre.