Help Centre

Simply use our AI-powered search on the homepage. Enter your destination, dates, and number of travelers. Our system will create personalized trip recommendations instantly. You can also browse our curated packages on the Packages page.

No account needed to browse! However, creating an account helps you save preferences, track bookings, and receive personalized recommendations. You can sign up using email or Google login in just a few seconds.

We combine AI technology with local expertise to create hyper-personalized trips. Unlike generic platforms, we specialize in North India (Uttarakhand, Himachal) and work only with verified local partners. Plus, our 24/7 WhatsApp support means you're never alone.

Browse trips, select your package, choose dates and group size, then click 'Book Now'. Fill in traveler details and make payment through our secure gateway. You'll get instant confirmation via email, SMS, and WhatsApp.

We accept all major credit/debit cards (Visa, Mastercard, Amex), UPI (GPay, PhonePe, Paytm), net banking, and digital wallets. All payments are secured with 256-bit SSL encryption. We also offer EMI options on select bookings.

Yes! Modifications are possible based on availability. Contact us within 48 hours via WhatsApp or email. Changes to dates, group size, or accommodation may incur additional charges. Some packages have restrictions during peak season.

Instantly! You'll receive confirmation via email and SMS within seconds of payment. Your booking details, trip coordinator contact, and digital voucher will be sent immediately. Check spam folder if you don't see it.

Absolutely! We use industry-standard PCI-DSS compliant payment gateways. Your card details are encrypted and never stored on our servers. We partner with trusted payment providers like Razorpay for maximum security.

Policies vary by trip. Generally: 15+ days before = Full refund (minus 5% processing fee), 7-14 days = 50% refund, Less than 7 days = 25% refund or credit note. Adventure/trek trips have stricter policies due to permits. Always check your booking's specific terms.

Contact us immediately via WhatsApp or email with your booking ID. Our team will process your cancellation request within 24 hours and confirm the refund amount as per policy. Rush cancellations? Call us directly.

Approved refunds are processed to your original payment method within 5-7 business days. Bank processing may take additional 3-5 days. You'll receive email updates at every step. For credit card refunds, it reflects in 1-2 billing cycles.

If we cancel due to weather, permits, or unforeseen circumstances, you get a 100% refund (no processing fee) OR reschedule to another date free of charge OR transfer to a different trip of equal value. Your choice!

We specialize in: Group Tours (college/office trips), Trekking & Adventure (Himalayan treks, rafting), Weekend Getaways (Delhi NCR region), Religious Tours (Char Dham, Haridwar), Custom Trips (AI-designed itineraries). Focus areas: Uttarakhand, Himachal Pradesh, and North India.

Our TrippyAI analyzes your preferences (budget, travel style, group type, interests) and matches them with real-time data on weather, availability, and local events. It then creates a custom itinerary that you can further modify with our travel experts.

Absolutely! Every trip is customizable. Want to add extra days? Different hotels? Adventure activities? Special dietary needs? Just message us on WhatsApp with your booking ID and requirements. We'll redesign the itinerary at no extra cost.

Typical inclusions: Accommodation, Transportation (depending on package), Guided activities, Some meals (specified per trip), Entry fees/permits. Exclusions: Personal expenses, Travel insurance, Meals not mentioned, Optional activities. Always check the 'Inclusions' section before booking.

Yes! We have dedicated solo traveler trips and can also accommodate solo bookings in group tours. For solo adventures, you can join existing groups or book private tours. Note: Single occupancy may have additional charges.

Safety is our #1 priority. All partners are verified, guides are certified, and we follow strict safety protocols. Emergency contact numbers, first-aid kits, and 24/7 trip coordinators are standard. For adventure trips, safety briefings are mandatory.

Basic travel insurance is included in adventure/trek packages. For comprehensive coverage (medical, trip cancellation, baggage), we recommend purchasing additional insurance. We partner with ICICI Lombard and can help you get coverage at discounted rates.

You'll receive a detailed packing list after booking. Essentials: Trekking shoes, warm layers, rain gear, personal medications, sunscreen, headlamp, reusable water bottle. For high-altitude treks, additional gear like sleeping bags may be required (we can arrange rentals).

We accommodate vegetarian, vegan, Jain, and most dietary preferences. Inform us during booking or at least 3 days before departure. For remote treks, options may be limited, but we always ensure you have nutritious meals that meet your needs.

Click 'Forgot Password' on the login page, enter your email, and check your inbox for reset instructions. The link expires in 1 hour. Still having trouble? WhatsApp us and we'll help you regain access immediately.

Yes, log in and go to Profile Settings. Update your email or phone, verify via OTP, and you're done. Note: Your booking confirmations will be sent to the updated contact info going forward.

Log in to your account and click 'My Bookings' in the dropdown menu. You'll see all past, upcoming, and cancelled bookings with full details, payment receipts, and trip coordinator contacts.

We're always looking for quality partners! If you're a hotel owner, transport provider, trek organizer, or activity operator in Uttarakhand/Himachal, apply through our Partner Application page. We'll review and get back within 3 business days.

Access to 50K+ verified travelers, automated marketing & SEO, smart pricing recommendations, WhatsApp integration for customer communication, dedicated partner dashboard, competitive commissions (8-15%), and 24/7 partner support.

Yes! We handle corporate offsites, team-building retreats, and conference travel. We offer customized packages, bulk discounts, GST invoices, and dedicated account managers. Contact us at business@trippyway.com for enterprise solutions.